“Customer service is the new marketing, it’s what differentiates one business from another.” These wise words of Jay Baer, accentuate the importance of customer service for any business, especially those businesses that are in the service industry. The significance of expert technical support, in the context of website hosting companies, cannot be overemphasized. The availability of prompt and proficient technical support, goes a long way in not only ensuring high uptimes for the sites of those who have availed the service of website hosting, but also helps to forge better customer relations by establishing trust in the professional service and the reliable support provided by the web hosts to their customers. How does the availability of adept technical support impact uptimes, with regard to the service of web hosting? Let us bring to light the importance of providing high quality of customer care service to the users of the service of website hosting.
Website Hosting: An Indispensable Service for Websites’ Online Availability
Prior to discussing the importance of expert technical support in the service of website hosting, let us discuss briefly the service of web hosting, which is indispensable for rendering sites accessible.
Web hosting is a service that is provided by website hosting companies and is required for making websites accessible to online visitors. In this service, server space to host the files of websites is provided along with server resources, through various web hosting plans. The files of websites, which get stored on the web servers of website hosting companies, are retrieved by the browsers of site visitors, to render sites accessible. The services and technologies that are needed for this purpose are also made available by website hosting companies, through their various web hosting services, such as Shared Hosting, Dedicated Hosting, VPS Hosting, Reseller Hosting, WordPress Hosting, etc.
In Shared Hosting, the files of multiple sites get stored on a single server, to provide shared server resources to all the sites that are hosted on the same web server. A dedicated server, which is used to provide the service of Dedicated Hosting, hosts the files of a single site on a single web server, enabling the utilization of the entire resources of the server by the hosted site. A Virtual Private Server (VPS) that can be used as either a managed VPS or as a self-managed VPS, provides dedicated server resources to each of the multiple sites hosted on a single physical server through the use of Virtualization Technology, which partitions the server virtually into multiple, isolated, virtual, servers. WordPress Hosting is a service that is meant for effectively fulfilling the hosting requirements of WordPress sites. Last but not least, Reseller Hosting is a web hosting solution that has been designed for the resellers of the service of web hosting. These are the different types of web hosting services, which are made available by various web hosting companies. How do these services render websites accessible? The answer to that is next.
Whenever a site visitor wants to visit a website, his/her web browser sends a request for the retrieval of the content of that site to the web server that hosts the files of that site. The web server responds to this incoming request by locating the necessary files in its storage, which it processes and then delivers over the Internet to the web browser which had initiated the communication with the web server. Upon receipt of the files by the web browser, the site becomes accessible to the site visitor using that web browser. This process remains the same, regardless of the type of website hosting that has been availed. Hence, the chances of occurrence of technical faults with regard to the service of hosting, remain more or less the same for all the types of web hosting services, as well as the significance of prompt and thorough technical support remains at an all-time high for every type of web hosting solution.
What are the advantages of providing technical support that is available at all times? How does it benefit the user? How can investing in a well-trained, technical support team benefit web hosting companies? How is expert technical support able to ensure high uptime for the hosted sites? The answers to all these questions, along with much more information, awaits you in the next section.
Significance of Expert Technical Support in Website Hosting
"The sole reason we are in business is to make life less difficult for our clients." - Matthew Odgers. This quote, in the context of technical support, sums up the entire purpose of making available competent technical support to the customers of the service of website hosting.
The availability of prompt and professional technical support is beneficial for both, the users of the service of website hosting as well as the website hosting companies. Let us first discuss how it benefits website owners, who have availed the service of web hosting to render their sites seamlessly accessible online.
The aim of every website is to receive more and more traffic and for this purpose many appropriate strategies are also implemented. Getting significant amount of web traffic proves to be fruitful only when the site is accessible to the site visitors visiting it. Hence, it goes without saying that high uptime (high availability) is an important factor for the success of any website. When a site experiences downtime, especially downtime which is caused by some technical issue with regard to web hosting, then the longer this issue persists, the longer the site experiences downtime and remains unavailable to site visitors. This is detrimental to the very purpose of maintaining a website to increase global reach. Moreover, this can have a substantially adverse impact on an online store, which loses many prospective customers and the opportunity to earn revenue, for as long as the site remains down due to that technical problem. This is where the availability of expert technical support proves to be useful.
When a web hosting company has a cordial and well-trained team of technical experts that is available round the clock, the technical issues of its customers get addressed immediately and resolved quickly. This not only ensures customer satisfaction but also renders the sites up and running once again and makes them accessible to site visitors without any significant delay. In this way, proficient customer care service that is available at all times helps to ensure high uptime for sites, by cutting down on the downtime that hosting related issues can cause. For a user of website hosting service, the major benefit of opting for a web hosting service that prioritizes providing top-tier technical support is that he/she will always have prompt, professional, reliable and competent assistance available to keep his/her site up and running by resolving hosting related technical issue swiftly. This has a direct positive impact on the site’s uptime, by minimizing the downtime caused by hosting related issues and by keeping it seamlessly accessible to site visitors.
The benefit that the web hosting companies reap by employing and maintaining a cordial and well-trained technical support team is that the prompt technical assistance delivered by the team ensures a high quality of service from the hosting service provider. This helps the web host earn the reputation of being a reliable service provider that offers excellent quality of service to keep the hosted sites always up and running. In the service industry, especially in a highly competitive service industry such as website hosting where most of the companies are offering almost the same plans at similar prices, it is the quality of customer care service that sets one hosting company apart from another. Moreover, the availability of round-the-clock, cordial technical support proves to be advantageous for web hosting companies by making assistance available to prospective customers with regard to selecting the most appropriate hosting plan, based on their specific hosting requirements and budget. This can help a web hosting service provider gain more customers by providing them timely assistance in choosing the right plan, rather than losing them to rival hosting companies.
In a nutshell, the availability of expert technical assistance, 24*7, proves to be very helpful to the users of the service of web hosting as well as to the web hosting companies. The website owners gain by getting their hosting related technical issue resolved immediately, which reduces the downtime of their sites and contributes in maintaining high uptime for the hosted sites. When the web hosting companies provide prompt and efficient technical support, it not only increases their popularity as reliable service providers that prioritize customer satisfaction and deliver seamless site availability, but also helps them gain more and more customers.
Conclusion:
It is evident that providing expert technical support helps ensure high uptime for the hosted sites and proves to be beneficial for web hosting service providers and website owners in multiple ways. That is why, as a user of web hosting service, you should always opt for a plan that offers round-the-clock technical support to keep your site seamlessly up and running.
HTS Hosting, globally popular as the best Website Hosting Company, not only offers the services of expert, affable, highly trained technical support executives, 24*7, for your convenience but also praiseworthy quality of service at the most affordable prices. HTS Hosting offers a wide range of fully secure web hosting plans that are highly sought-after for delivering fast page loads, high uptime and powerful performance at budget-friendly prices to ensure the best website hosting experience.
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